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    <title>Travail émotionnel | Cairn.info</title>
    <icon>https://shs.cairn.info/build/assets/cairn-B7RWiji2.png</icon>
    <id>tag:cairn.info,2005:rss/liste-lecture/389845</id>
    <rights>Cairn.info 2026</rights>

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                            <entry>
    <id>tag:cairn.info,2005:article:RSI_097_0034</id>
    <title type="html"><![CDATA[
        Le travail émotionnel qui sous-tend les soins infirmiers: une
analyse évolutionnaire de concept |
        Juin 2009
                    | Recherche en soins infirmiers
            (2009/2 N° 97)
            ]]></title>
        <link href="https://stm.cairn.info/revue-recherche-en-soins-infirmiers-2009-2-page-34?lang=fr" type="text/html" rel="alternate" />
    <published>2009-06-01T00:00:00+02:00</published>
    <updated>2023-12-04T13:31:11+01:00</updated>
            <summary type="html"><![CDATA[Emotional labour underlyng caring&#160;: an evolutionary concept
analysisCaring is considered as the essence of nursing.
Underpinning caring, the internal regulation of emotions or the
emotional labour of nurses is invisible. The concept of emotional
labour is relatively underdeveloped in nursing.Data sources&#160;:
A literature search using keywords ‘emotional labour’, ‘emotional
work’ and ‘emotions’ was performed in CINAHL, psycINFO and REPERE
from 1990 to january 2008. We analysed 72 papers whose main focus
of inquiry was on emotional labour. Review methods&#160;: We
followed Rodgers’ evolutionary method of concept
analysis.Results&#160;: Emotional labour is a process whereby nurse
adopt a ‘work persona’ to express their autonomous, surface or deep
emotions during patient encounters. Antecedents to this adoption of
a work persona are events occurring during patient-nurse
encounters, and which consist of three elements&#160;: organization
(i.e.social norms, social support), nurse (i.e.role identification,
professional commitment, work experience and interpersonal skills)
and job (i.e.autonomy, task routine, degree of emotional demand,
interaction frequency and work complexity). The attributes of
emotional labour have two dimensions&#160;: nurses’ autonomous
response and their work persona strategies (i.e. surface or deep
acts). The consequences of emotional labour include organizational
(i.e.productivity, ‘cheerful environment’) and nurse aspects (i.e.
negative or positive)Conclusion&#160;: the concept of emotional
labour should be introduced into preregistration programmes. Nurses
also need to have time and a supportive environment to reflect,
understand and discuss their emotional labour in caring for
‘difficult’ patients to deflate the dominant discourse about
‘problem’ patients.]]></summary>
    </entry>
                                <entry>
    <id>tag:cairn.info,2005:article:ERES_SCHEP_2013_01_0123</id>
    <title type="html"><![CDATA[
        Travail émotionnel et compétences relationnelles en soins
palliatifs |
        Les soignants et la mort
                    (2013)
            ]]></title>
        <link href="https://shs.cairn.info/les-soignants-et-la-mort--9782749236162-page-123?lang=fr" type="text/html" rel="alternate" />
    <published>2013-02-28T00:00:00+01:00</published>
    <updated>2023-12-04T13:30:11+01:00</updated>
    </entry>
                                <entry>
    <id>tag:cairn.info,2005:article:JDA_114_0007</id>
    <title type="html"><![CDATA[
        Bonne distance et empathie dans le travail émotionnel des pompes
funèbres |
        L’empathie en anthropologie
                    | Journal des anthropologues
            (2008/3 n° 114-115)
            ]]></title>
        <link href="https://shs.cairn.info/revue-journal-des-anthropologues-2008-3-page-109?lang=fr" type="text/html" rel="alternate" />
    <published>2008-09-01T00:00:00+02:00</published>
    <updated>2023-12-04T13:28:34+01:00</updated>
            <summary type="html"><![CDATA[This article analyses the notion of empathy on the basis of a study
of the practices of employees at an undertaker’s. It shows that the
search for an appropriate emotional distance between these
employees and their clients is carried out through empathy,
conceived as an effort to interpret the emotional signs of the
other person. The article thus suggests that the objectivation of
the interactions and the variations in emotional intensity that
occur during these can enable us to theorise the notion of empathy
in a pragmatic way and enhance ethnographic description by
emphasising the weight of the norms that govern the emotional
economy of a social setting or a culture.]]></summary>
    </entry>
                                <entry>
    <id>tag:cairn.info,2005:article:NRP_025_0111</id>
    <title type="html"><![CDATA[
        L’accompagnement&#160;: entre idéalisation, épuisement et
créativité |
        Migrants, réfugiés, exilés&#160;: résistances et créativités
                    | Nouvelle revue de psychosociologie
            (2018/1 N° 25)
            ]]></title>
        <link href="https://shs.cairn.info/revue-nouvelle-revue-de-psychosociologie-2018-1-page-111?lang=fr" type="text/html" rel="alternate" />
    <published>2018-10-04T00:00:00+02:00</published>
    <updated>2023-12-01T16:23:17+01:00</updated>
            <summary type="html"><![CDATA[Many professions, organizational, and institutional settings are
required to ensure the care and support of migrants at different
times of their life in exile. Sometimes favoring legal-political
criteria, sometimes social-health criteria, these working
frameworks raise the question of the room for maneuver, the spaces
of play to be built in order to support the challenge of
confronting experiences of deprivation, fear, astonishment at what
was experienced «there» and/or what is experienced «here,» and work
that consistently exposes people to the risks of «dirty work.»The
issues of recognition are essential: recognition of the subject in
the category to which he or she is assigned (foreigner, asylum
seeker, undocumented, unaccompanied minor, immigrant worker, etc.),
but also recognition of professional practices, not only through
the prism of professional rules, but also through cultural work
that resists the forms of dehumanization contained in the various
modes and systems of «welcoming.»The intensity of affects,
psychological tensions, conflicts, and ethical suffering can lead
to exhaustion and even collapse. This questions the collective
resources for thinking about an ever-uncertain form of action such
as the means of subverting the impediments or deviations that
impact negatively on the activity.]]></summary>
    </entry>
                                <entry>
    <id>tag:cairn.info,2005:article:SOCIO_111_0095</id>
    <title type="html"><![CDATA[
        Aurélie Jeantet, <i>Les Émotions au travail</i> |
        Varia
                    | Sociologie
            (2020/1 Vol. 11)
            ]]></title>
        <link href="https://shs.cairn.info/revue-sociologie-2020-1-page-95?lang=fr" type="text/html" rel="alternate" />
    <published>2020-02-28T00:00:00+01:00</published>
    <updated>2023-12-01T16:02:39+01:00</updated>
    </entry>
                                <entry>
    <id>tag:cairn.info,2005:article:DUNOD_BRANG_2021_01_0258</id>
    <title type="html"><![CDATA[
        Émotions au travail |
        Ergonomie : 150 notions clés
                    (2021)
            ]]></title>
        <link href="https://shs.cairn.info/ergonomie-150-notions-cles--9782100822126-page-258?lang=fr" type="text/html" rel="alternate" />
    <published>2021-09-22T00:00:00+02:00</published>
    <updated>2023-12-01T16:01:43+01:00</updated>
    </entry>
                                <entry>
    <id>tag:cairn.info,2005:article:RIPS_016_039</id>
    <title type="html"><![CDATA[
        La régulation interactionnelle des émotions dans le travail
hospitalier |
        La recherche-action.
                    | Revue internationale de psychosociologie
            (2001/16 Vol. VII)
            ]]></title>
            <subtitle type="html">
            <![CDATA[]]>
        </subtitle>
        <link href="https://shs.cairn.info/revue-internationale-de-psychosociologie-2001-16-page-339?lang=fr" type="text/html" rel="alternate" />
    <published>2001-03-01T00:00:00+01:00</published>
    <updated>2023-12-01T16:00:28+01:00</updated>
            <summary type="html"><![CDATA[AbstractPatient-care in hospitals arouses strong affects which
professionals are generally considered to have under control. The
issue of this paper is the study of the social regulation of these
affects. From an interactionist perspective and with conversational
analysis methods, this paper studies the forms and modalities of
sharing emotions and the different types of interactional emotional
regulation in the care team. The studied materials come from an
ethnographic research on nurses’ communications with patients and
professionals in three departments of three French hospitals.]]></summary>
    </entry>
                                <entry>
    <id>tag:cairn.info,2005:article:DUNOD_SANDE_2014_01_0344</id>
    <title type="html"><![CDATA[
        <i>Chapitre 11.</i> Les émotions dans le monde de l’entreprise et
du travail |
        Traité de psychologie des émotions
                    (2014)
            ]]></title>
        <link href="https://shs.cairn.info/traite-de-psychologie-des-emotions--9782100705344-page-344?lang=fr" type="text/html" rel="alternate" />
    <published>2014-01-01T00:00:00+01:00</published>
    <updated>2023-12-01T15:59:27+01:00</updated>
    </entry>
                                <entry>
    <id>tag:cairn.info,2005:article:ERES_LEGAR_2021_01_0089</id>
    <title type="html"><![CDATA[
        L’éviction des émotions au travail nuit gravement à la santé |
        Les servitudes du bien-être au travail
                    (2021)
            ]]></title>
            <subtitle type="html">
            <![CDATA[]]>
        </subtitle>
        <link href="https://stm.cairn.info/les-servitudes-du-bien-etre-au-travail--9782749268729-page-89?lang=fr" type="text/html" rel="alternate" />
    <published>2021-02-04T00:00:00+01:00</published>
    <updated>2023-12-01T15:58:11+01:00</updated>
    </entry>
                                <entry>
    <id>tag:cairn.info,2005:article:PUF_CUKIE_2017_03_0005</id>
    <title type="html"><![CDATA[
        Introduction |
        Travail vivant et théorie critique
                    (2017)
            ]]></title>
            <subtitle type="html">
            <![CDATA[]]>
        </subtitle>
        <link href="https://stm.cairn.info/travail-vivant-et-theorie-critique--9782130786870-page-5?lang=fr" type="text/html" rel="alternate" />
    <published>2017-03-22T00:00:00+01:00</published>
    <updated>2023-12-01T15:57:37+01:00</updated>
    </entry>
                                <entry>
    <id>tag:cairn.info,2005:article:PUF_CUKIE_2017_03_0085</id>
    <title type="html"><![CDATA[
        Chapitre&#160;II. Quels statuts des émotions dans le travail ? |
        Travail vivant et théorie critique
                    (2017)
            ]]></title>
            <subtitle type="html">
            <![CDATA[]]>
        </subtitle>
        <link href="https://stm.cairn.info/travail-vivant-et-theorie-critique--9782130786870-page-85?lang=fr" type="text/html" rel="alternate" />
    <published>2017-03-22T00:00:00+01:00</published>
    <updated>2023-12-01T15:57:02+01:00</updated>
    </entry>
                                <entry>
    <id>tag:cairn.info,2005:article:ERES_LHUIL_2010_02_0037</id>
    <title type="html"><![CDATA[
        Travail des diplomates et contrôle des émotions |
        Travail et santé
                    (2010)
            ]]></title>
        <link href="https://shs.cairn.info/travail-et-sante--9782749211718-page-37?lang=fr" type="text/html" rel="alternate" />
    <published>2010-02-01T00:00:00+01:00</published>
    <updated>2023-09-14T13:09:32+02:00</updated>
    </entry>
                                <entry>
    <id>tag:cairn.info,2005:article:SSS_304_0099</id>
    <title type="html"><![CDATA[
        Chirurgie&#160;: une mise à distance nécessaire des émotions&#160;? |
        Varia
                    | Sciences sociales et santé
            (2012/4 Vol. 30)
            ]]></title>
        <link href="https://stm.cairn.info/revue-sciences-sociales-et-sante-2012-4-page-99?lang=fr" type="text/html" rel="alternate" />
    <published>2012-12-01T00:00:00+01:00</published>
    <updated>2023-09-01T14:38:09+02:00</updated>
    </entry>
                                <entry>
    <id>tag:cairn.info,2005:article:DEC_THEBA_2015_01_0159</id>
    <title type="html"><![CDATA[
        Le rôle de l’activité collective dans les situations de service à
émotions fortes |
        Les risques du travail
                    (2015)
            ]]></title>
            <subtitle type="html">
            <![CDATA[]]>
        </subtitle>
        <link href="https://shs.cairn.info/les-risques-du-travail--9782707178404-page-159?lang=fr" type="text/html" rel="alternate" />
    <published>2015-04-09T00:00:00+02:00</published>
    <updated>2023-09-01T13:31:28+02:00</updated>
    </entry>
                                <entry>
    <id>tag:cairn.info,2005:article:DUNOD_CHAPE_2018_01_0143</id>
    <title type="html"><![CDATA[
        <b>21</b>. Exigences émotionnelles |
        Risques psychosociaux et Qualité de Vie au Travail
                    (2018)
            ]]></title>
            <subtitle type="html">
            <![CDATA[]]>
        </subtitle>
        <link href="https://stm.cairn.info/risques-psychosociaux-et-qualite-de-vie-au-travail--9782100781447-page-143?lang=fr" type="text/html" rel="alternate" />
    <published>2018-10-24T00:00:00+02:00</published>
    <updated>2023-08-25T01:50:10+02:00</updated>
    </entry>
                                <entry>
    <id>tag:cairn.info,2005:article:TRAV_012_0135</id>
    <title type="html"><![CDATA[
        Femmes, travail et émotions : concilier emploi et vie de famille |
        L'enquête ouvrière
                    | Travailler
            (2004/2 n° 12)
            ]]></title>
        <link href="https://shs.cairn.info/revue-travailler-2004-2-page-135?lang=fr" type="text/html" rel="alternate" />
    <published>2004-09-01T00:00:00+02:00</published>
    <updated>2023-01-28T20:24:07+01:00</updated>
            <summary type="html"><![CDATA[SummaryIn this article, the author suggests to emphasize a specific
type of work, named emotion work, through the study of the
relations between service jobs and family life. Those are two
spheres of social reproduction. Relations between service jobs and
family life should be examined in details, to estimate the
spillover between the two spheres and their psychological
consequences for women. Conceiving the spillover in terms of
continuity or discontinuity between service work and family life
may be inadequate, according to the author.]]></summary>
    </entry>
                                <entry>
    <id>tag:cairn.info,2005:article:JALMALV_127_0085</id>
    <title type="html"><![CDATA[
        En fin de vie, le travail quotidien de l’hospitalisation à domicile
entre sécurité clinique et sécurité émotionnelle |
        Le domicile, une fin en soi ?
                    | Jusqu’à la mort accompagner la vie
            (2016/4 N° 127)
            ]]></title>
        <link href="https://shs.cairn.info/revue-jusqu-a-la-mort-accompagner-la-vie-2016-4-page-85?lang=fr" type="text/html" rel="alternate" />
    <published>2016-12-19T00:00:00+01:00</published>
    <updated>2023-01-28T20:16:37+01:00</updated>
    </entry>
                                <entry>
    <id>tag:cairn.info,2005:article:TRAV_044_0071</id>
    <title type="html"><![CDATA[
        Modalités actuelles de gestion au travail en tant que politique
de&#160;subjectivation. Défis pour la psychodynamique
du&#160;travail |
        Quelle psychodynamique, pour quel travail, pour qui&#160;?
                    | Travailler
            (2020/2 n° 44)
            ]]></title>
        <link href="https://shs.cairn.info/revue-travailler-2020-2-page-71?lang=fr" type="text/html" rel="alternate" />
    <published>2020-11-02T00:00:00+01:00</published>
    <updated>2023-01-28T20:15:57+01:00</updated>
            <summary type="html"><![CDATA[The modalities of work organization at the current stage of
capitalism have involved a reformulation of both work and the
subject. The so called “managerial” organization has introduced a
real policy of subjetivation, starting with the development of
devices whose purpose is the intensification of subjective
commitment in work activity and individual accountability for their
own employability. It is thus intended to render invisible both the
place of the modes of production and the models of management
within the conditions of access to and permanence at work, as well
as their consequences in the dynamic pleasure-suffering. Among the
mechanisms that the current forms of work organization put into
practice, we will analyse the performative and self-disciplining
function of both the evaluation systems and the management of
emotions in some populations of workers in Argentina. The aim will
be to pose some questions about these issues in the light of the
Psychodynamics of work.]]></summary>
    </entry>
                                <entry>
    <id>tag:cairn.info,2005:article:RF_010_0007</id>
    <title type="html"><![CDATA[
        Contenir et gérer les émotions&#160;: le dispositif «&#160;espace
de rencontre&#160;» |
        Accompagnement des familles
                    | Recherches familiales
            (2013/1 n° 10)
            ]]></title>
        <link href="https://shs.cairn.info/revue-recherches-familiales-2013-1-page-7?lang=fr" type="text/html" rel="alternate" />
    <published>2013-02-01T00:00:00+01:00</published>
    <updated>2023-01-28T20:12:21+01:00</updated>
    </entry>
                                <entry>
    <id>tag:cairn.info,2005:article:DROZ_ZAWIE_2016_01_0306</id>
    <title type="html"><![CDATA[
        Fatigue émotionnelle |
        Dictionnaire de la fatigue
                    (2016)
            ]]></title>
        <link href="https://stm.cairn.info/dictionnaire-de-la-fatigue--9782600047135-page-306?lang=fr" type="text/html" rel="alternate" />
    <published>2016-09-28T00:00:00+02:00</published>
    <updated>2023-01-28T20:11:25+01:00</updated>
    </entry>
            </feed>
